Refund policy
We Appreciate Your Business
Due to the COVID-19 pandemic, this policy will be followed to ensure the safety and good health of all our customers. We appreciate your understanding.
RETURNS
We want you to be fully satisfied with your Beddley.com purchases. We accept returns and exchanges within 30 days of purchase. Shipping and handling fees are not refundable. After 30 days, Beddley cannot accept returns or offer you a refund or exchange for any reason. Every return must comply with all the following to be acceptable or refundable:
- Item must be in new condition as received
- Have all packaging labels, tags and law labels attached as received
- Items unravelled and not packaged as received are not returnable
- Item must be returned in the original packaging
- Item hasn't been used, washed, processed in a dryer or altered
- Return with the original invoice
- Not a final sale item or gift card
Bedding is considered a personal item. So, for the safety of our customers, we do not sell any item that is not completely brand new. Hence, we cannot accept items that do not comply with the above.
With rare exceptions, non-compliant returns may be accepted within 30 days, subject to a 70% handling fee. We do not restock or resell such items. Be sure you want to keep your item before putting it in a washing machine or a dryer. Please do not ask to return such items. Thank you. Original shipping costs are non-refundable and customer is responsible for all return shipping costs, except if we made an error.
Color: Please verify the color of your Beddley purchase before removing from the package.
Size versus Dimensions: Please verify the dimensions of your Beddley purchase as clearly shown on the packaging and on the website's product page (Size Guide) before purchasing or removing from the package. Please note there are no universal dimensions for any duvet cover size. For example, any size e.g. Queen comes in different dimensions depending on the bedding company. To ensure you purchase a duvet cover that is a fit for your duvet insert, it's important that you know the dimensions of your duvet insert. Please do not assume our King size duvet cover will be a fit for your king duvet insert or that our Queen size duvet cover will be a fit for your queen duvet insert, etc.
NOTE: Please call us with any questions before placing your order.
Beddley cannot accept items damaged through normal wear and tear or discoloration due to bleaching agents. We cannot claim responsibility for shrinkage or damage caused by washing machines, dry cleaners, irons or steamers.
To return an item in its original condition, please contact us for further instructions.
Please allow 15 business days to screen and process returns. We appreciate your patience.
Shipping
Except if we inadvertently sent you the wrong item, original shipping costs are non-refundable and customer is responsible for all return shipping costs. We recommend sending your return with a tracking option. We will not be responsible for lost returns.
We will send you an email once your returned item has been received and your refund has been processed. Refund will be applied to original method of payment, less shipping and handling.
Exchanges & Replacements
We will be happy to exchange your product for a different color or size if the product has not been removed from the packaging and unravelled. See details below.
Original shipping costs are non-refundable and customer is responsible for all return shipping costs.
Color: Please verify the color before removing from the package.
Size: Please verify the size as clearly shown on the packaging and on the website's product page before removing from the package.
Every request for exchange must comply with all the following to be accepted:
- Item must be in new condition as received
- Have all packaging labels, tags and law labels attached as received
- Items unravelled and not packaged as received are not returnable
- Item must be returned in the original packaging
- Item hasn't been used, washed or altered
- Return with the original invoice
- Not a final sale item or gift card
Please contact us with your order number and request.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
You are responsible for all return shipping costs. We recommend that you send your return with a tracking option because Beddley.com will not be responsible for lost returns. Shipping costs are non-refundable.
Should you have any other questions, please feel free to contact us. We're here to help!