A phone number is required for international orders.
Your package will be shipped within two business days after you place your order. Please note that the estimated delivery date is an estimate only and is not guaranteed. Once we hand your package over to the carrier, we have no control over the package and they are responsible for delivering your package within a reasonable timeframe. Your items may arrive sooner or later than the estimated delivery date.
Once items are dispatched, a tracking number will be emailed to you. Please continue to track and be on the lookout for the delivery of your package. Please collect your package as soon as it's delivered to mitigate the risk of theft, tampering, damage or loss of any kind. We will not be responsible for any package that was delivered to your address but you report as not having been received. If you do not receive your package though tracking information says it was delivered, please contact the carrier shown on your tracking information immediately.
If your tracking information doesn't progressively update or you believe your package may be stuck in transit and didn't get to your address, please notify us immediately.
If you will be away from your address after placing your order and will not be there when your package arrives, be sure to take steps to ensure your package will be safe and secure in your absence. For example, you may designate someone to collect and keep the package for you, you may ask your carrier to delay delivery till you return or you may ask your carrier to deposit your package in an area safe from theft, from rain, from damage and other elements. Your order arrives in a cardboard box and will get wet if left out in the rain. The content is packaged but be aware water seeps through the tiniest of gaps. Please be proactive in collecting your package so you can enjoy your beautiful products. You are responsible for planning accordingly and we will not be responsible for safeguarding your package after it has been delivered to your address. We will not be responsible for its theft, tampering, damage from rain, damage from the elements or loss of any kind.