Returns & Exchanges

We Appreciate Your Business

Due to the COVID-19 pandemic, this policy will be followed to ensure the safety and good health of all our customers. We appreciate your understanding and cooperation.

 

RETURNS

We want you to be fully satisfied with your Beddley.com purchases. We accept returns and exchanges within 30 calendar days from the date of delivery. Shipping and handling fees are not refundable. We reserve the right to reclaim any credit card processing fee, PayPal payment processing fee or processing fee charged by other financial institutions, as well as our cost of shipping. After 30 days, Beddley cannot accept returns or offer you a refund or exchange for any reason. Every return must comply with all the following to be acceptable or refundable:

• Item must be in brand new condition as received, packaged as received
• Have all packaging labels, tags and law labels attached as received
• Item must be returned in the original packaging
• Item must be clean and undamaged
• Item hasn't been used, washed, processed in a dryer or altered
• Return with the original invoice
• Not a final sale item or gift card

Bedding is considered an intimate and personal item. So, for the safety of our customers, we do not sell any item that is not completely brand new. Hence, we cannot accept items that do not comply with the above. 

With rare exceptions, non-compliant returns may be accepted within 30 days, subject to a 70% handling fee. We do not restock or resell such items. Be sure you want to keep your item before putting it in a washing machine or a dryer. Please do not ask to return such items. Thank you. Original shipping costs are non-refundable and customer is responsible for all return shipping costs, except if we made an error.

Color: Please verify the color of your Beddley purchase before removing it from the package and spreading it out or washing it.

Size versus Dimensions: Please verify the dimensions of your Beddley purchase as clearly shown on the packaging and on the website's product page (Size Guide) before purchasing or removing from the package. Please note there are no universal dimensions for any duvet cover size. For example, any size e.g. Queen comes in different dimensions depending on the bedding brand or manufacturer.

To ensure you purchase a duvet cover that is a fit for your duvet or comforter, it's important that you know the dimensions of your duvet or comforter. Please do not assume our King size duvet cover will be a fit for your King size duvet/comforter or that our Queen size duvet cover will be a fit for your Queen size duvet/comforter, etc.

NOTE: Please contact us at hello[at]beddley[dot]com with any questions before placing your order. We're here to help.

Beddley cannot accept items damaged through normal wear and tear or discoloration due to bleaching agents. We cannot claim responsibility for shrinkage or damage caused by washing machines, dry cleaners, irons or steamers.

To return an item in its original condition,please email us at hello[at]beddley[dot]com for further instructions. Please include the reason for your return, so we may direct your return to the appropriate address.

Please allow 2 to 5 business days to screen and process returns.Your refund will be issued within 5 business days. Refund will be applied to original method of payment, less shipping and handling, and depending on the situation, payment processing fee charged by your financial institution. 

 

Shipping

Except if we inadvertently sent you the wrong item, original shipping costs are non-refundable and customer is responsible for all return shipping costs. We recommend sending your return with an insured, tracking option. We will not be responsible for lost returns.

If we ship your package to you at no cost to you, we reserve the right to deduct that from your refund amount.

We will send you an email once your returned item has been received and your refund has been processed.

 

Exchanges & Replacements

We will be happy to exchange your product for a different color or size if the product remains brand new and packaged as received. Please see details below.

Original shipping costs are non-refundable and customer is responsible for all return shipping costs.

Color: Please verify the color before removing from the package.

Size: Please verify the size and dimensions as clearly shown on the packaging and on the website's product page before removing from the package.

Every request for exchange must comply with all the following to be accepted:

• Item must be in new condition as received
• Have all packaging labels, tags and law labels attached as received
• Item must be returned in the original packaging
• Item hasn't been used, washed or altered
• Return with the original invoice
• Not a final sale item or gift card

Please contact us at 424-279-4141 or email us at hello[at]beddley[dot]com with your order number and request.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

You are responsible for all return shipping costs. We recommend that you send your return with an insured tracking option because Beddley.com will not be responsible for lost returns. Shipping costs are non-refundable.

 

Should you have any other questions, please feel free to contact us at 424-279-4141 or email us at hello[at]beddley[dot]com. We're here to help!