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    • Returns & Exchanges

    At Beddley, we want you to love every detail of your purchase. If something isn’t quite right, our returns and exchanges process is designed to make every step simple, secure, and stress-free — so you can shop with total confidence.

    If you have any questions about your specific order or need guidance before starting a return, please contact us — we’re here to help.

    Quickly navigate to the section you need:

    Return Policy Details

    We Appreciate Your Business

    We accept returns and exchanges within 30 calendar days from the date of delivery.

    Please note:

    • Shipping and handling fees are non-refundable. If we originally covered these costs, we reserve the right to deduct them from your refund amount.

    • All return or exchange requests must be initiated within 30 calendar days of delivery. (See Requests Outside the 30-Day Window below for full details.)

    To ensure a seamless return experience, please review the following requirements before requesting a return.

    Curious how these apply in real situations? Explore our Common Return Scenarios.

    • Item is in brand-new condition and has not been used, washed, or altered.
    • All original labels, tags, and law labels are still attached
    • Item is returned with all original packaging components included (e.g., tags, labels, fabric bag, cardboard inserts).
    • Item is clean, undamaged, and free from signs of wear.
    • Item is not a final sale product and not a gift card.

    Not sure if your item meets these conditions? Contact us or review Common Return Scenarios.

    Bedding is considered an intimate and personal item. To protect the health and safety of our customers, we only sell items that are 100% brand new. As such, we’re unable to accept any returns that do not meet the conditions outlined above.

    With rare exceptions, returns that do not meet our policy conditions may be accepted within 30 days and are subject to a 70% handling fee, as we do not restock or resell used items. We recommend confirming you’re delighted with your purchase before using, washing, drying, or discarding the original product packaging. Return shipping is the customer’s responsibility.

    Color: Please verify the color of your Beddley purchase before removing it from the packaging, spreading it out, or washing it. We strive to represent our products as accurately as possible; however, color perception may vary based on lighting conditions, screen settings, and device displays. Subtle differences in shade or tone are not considered defects. If color matching is essential, we recommend viewing the product on multiple screens and in different lighting before opening the package. Returns due to color dissatisfaction are only accepted if the item remains unused and in its original packaging.

    Size vs. Dimensions: Please verify the exact dimensions of your Beddley purchase before completing your order or removing the item from its packaging. Dimensions are listed on both the product packaging and the product page (see the Size Guide). Duvet cover sizing is not universal; for example, a “Queen” size may vary by brand or manufacturer. Measure your duvet insert and compare it with our size chart to ensure a proper fit. Do not assume a “King” cover will fit every “King” insert, and so on.

    Need help before you order? Please contact us. We’re happy to help.

    Beddley cannot accept items damaged through normal wear and tear or discoloration due to bleaching agents. We cannot claim responsibility for shrinkage or damage caused by washing machines, dry cleaners, irons, or steamers.

    To return an item in its original condition, please contact us for instructions. Include the reason for your return so we may direct your return to the appropriate address.

    Please allow 2 to 5 business days to screen and process returns. Your refund will be issued within 5 business days to the original method of payment, less shipping and handling.

    Common Return Scenarios

    To help you better understand our policies and reduce delays during the return process, please review the following common scenarios. These guidelines ensure every return is handled fairly, hygienically, and in accordance with safety standards.

    Item Washed or Used

    For the health, safety, and peace of mind of all our customers, we only accept returns of items that are brand new, unused, and unwashed. Once a product has been washed, used, or slept in, it can no longer be returned or exchanged — even if it appears to be in good condition.

    Because bedding is an intimate product, we follow strict standards to ensure that every item shipped from Beddley is 100% new and has never been handled beyond initial inspection. We encourage you to inspect your duvet cover before washing or using it to confirm it’s the right color, size, and style for you.

    If you’re uncertain about your purchase, please avoid laundering or putting the product into regular use until you’re sure it’s right for you. Once a duvet cover has been washed, slept in, or otherwise used, we’re unable to accept it back into our inventory.

    Packaging Discarded

    All returns must include the original product packaging in which the item was received. This packaging is part of the product itself and is required for us to verify the condition, process your return, and maintain strict health and safety standards.

    If the packaging has been discarded, we’re typically unable to accept the return — even if the product appears unused — because it can no longer be verified as new. For this reason, we strongly recommend keeping the packaging until you’ve decided to keep the item.

    If you’re uncertain about your purchase, please open the package carefully and store all components (including bags, inserts, and tags) until you’re sure you wish to keep the product. If you have any questions before initiating a return, our team is happy to help guide you through the process.

    Review the full requirements above: Return Policy Details.

    Missing Tags or Labels

    To ensure that every Beddley product you receive is completely new and has never been used, all original tags, law labels, and packaging labels must remain attached in order for a return or exchange to be accepted.

    If any of these elements have been removed or discarded, we’re typically unable to process the return — even if the product appears unused — because we can no longer verify its condition or authenticity.

    We recommend leaving all tags and labels in place until you’ve decided to keep your purchase. If you’re unsure, please contact us before removing them, and we’ll be happy to guide you through the next steps.

    Color Perception Differences

    Slight variations in color may occur due to differences in screen settings, device displays, and lighting conditions. These subtle variations are not considered defects and do not qualify an item for return once the product has been washed or used.

    If precise color matching is important to you, we recommend viewing the product on multiple devices and in various lighting conditions before fully removing it from the packaging. You’re welcome to carefully open the packaging to see and feel the fabric before deciding to keep it. We’re also happy to provide fabric swatches when available — please contact us before placing your order if you’d like to request one.

    Wrong Size Ordered

    We understand that duvet sizing can vary by brand, and we want you to feel confident in your choice. Please note that duvet covers must be returned unused and in their original packaging to qualify for a return or exchange if the incorrect size was ordered.

    Because our covers are designed to fit duvet inserts of specific dimensions, we strongly recommend measuring your insert before ordering and reviewing the dimensions listed on both the product page and our Size Guide. Duvet sizing is not universal — for example, a “Queen” insert from one brand may differ slightly from another.

    If you realize the size isn’t quite right before using the product, you’re welcome to initiate a return or exchange within 30 days of delivery. If you’re unsure about sizing before you place your order, please contact us — our team is happy to help you confirm the best fit.

    Damage from Washing, Dry Cleaning, or Ironing

    We want your Beddley duvet cover to look beautiful for years to come, and following the care instructions on the product label is essential to preserving its quality. Unfortunately, we’re unable to accept returns for items that have been damaged due to improper washing, drying, dry-cleaning, ironing, or steaming.

    We recommend reviewing the care instructions before laundering and contacting us if you have any questions about how to properly care for your item.

    Requests Outside the 30-Day Window

    We kindly ask that all return or exchange requests be initiated within 30 calendar days of delivery. This policy helps us ensure product quality, maintain our health and safety standards, and continue offering a premium experience to every customer.

    Unfortunately, we’re unable to accept returns or exchanges after the 30-day window has passed, even if the item remains unused. This is because our inventory, inspection, and handling procedures are designed around this timeframe.

    If you’re close to the deadline and unsure whether you’d like to keep your purchase, please contact us as soon as possible — we’re happy to walk you through your options and help you finalize your decision before the return period ends.

    Final Sale Items & Gift Cards

    Please note that items marked as Final Sale and all gift cards are non-returnable and non-refundable. These exclusions are clearly indicated at the time of purchase and are part of our commitment to product integrity and safety.

    If your situation doesn’t fit one of the examples above, please contact us — we’re happy to help.

    Shipping & Refund Information

    Except if we inadvertently sent you the wrong item, original shipping costs are non-refundable, and the customer is responsible for the return shipping costs. We're happy to provide a prepaid return label if requested - the cost will simply be deducted from your refund amount.

    If your original order qualified for free shipping, the shipping cost associated with that order may also be deducted from your refund.

    We recommend returning your package using an insured, trackable shipping method, as we cannot be responsible for lost returns.

    We’ll send you an email once your returned item has been received and your refund has been processed.

    For eligibility rules, see Return Policy Details or Common Return Scenarios.

    Exchanges & Replacements

    We’re happy to exchange your product for a different color or size if it remains brand new, unused, and returned with all original components and packaging materials. It does not need to be folded or packed exactly as received, but it should be returned neatly, clean, and well-protected. Please review the details below before initiating an exchange.

    Shipping costs for exchanges: Original shipping fees are non-refundable, and customers are responsible for return shipping. If the original order qualified for free shipping, a standard shipping charge may apply to the replacement shipment.

    Before Requesting an Exchange:
    Please double-check the following details before initiating your request to help ensure a smooth and efficient exchange process:

    • Color: Review the color carefully before removing the item from its packaging.
    • Size: Confirm the size and dimensions listed on both the product packaging and the product page before unboxing.

    Exchange Eligibility Requirements:
    To qualify for an exchange, all of the following conditions must be met:

    • The item is in brand-new condition as received.
    • All original labels, tags, and law labels remain securely attached.
    • The item is returned with all original packaging components included (e.g., labels, cardboard inserts, tags, fabric bag).
    • The item has not been used, washed, or altered.

    • The item is not a final sale product or gift card.

    Not sure which option fits? See Common Exchange Scenarios.

    To initiate an exchange or discuss your options, please contact us with your order number and request. We’re happy to help.

    Common Exchange Scenarios

    We’ve outlined a few typical exchange situations below to help you understand how our policy applies in real life. Reviewing these examples before submitting your request can help ensure a quick, hassle-free experience.

    Opened or Inspected Items

    You’re welcome to open and inspect your order to ensure it meets your expectations. However, exchanges are only possible if the product remains brand-new, unused, unwashed, and unaltered, and all original components (such as tags, inserts, and fabric bag) are included.

    Wrong Size Ordered

    If you accidentally ordered the wrong size, we’re happy to exchange the item for the correct one — provided it is still in unused, unwashed condition and returned with all original components.
    Tip: Double-check the dimensions of your duvet insert against our size guide before requesting an exchange to avoid delays.

    Incorrect Color Selected

    Ordered the wrong color? No problem. We can process an exchange as long as the product remains unused, unwashed, and in its original packaging.
    Note: Shipping costs for the replacement shipment may apply, especially if the original order qualified for free shipping.

    Switching to a Different Style or Collection

    If you’d like to exchange your purchase for a different size, color, or style, we can accommodate that request as long as the item meets all eligibility requirements. Any price difference will be adjusted, and standard shipping fees for the replacement will apply.

    Requests Submitted After 30 Days

    Exchange requests must be initiated within 30 calendar days of delivery. Requests received after this period unfortunately cannot be processed. We strongly encourage customers to review their order promptly upon delivery to ensure they’re fully satisfied.

    Original Order Shipped Free

    If your original order qualified for free shipping, please note that the replacement shipment will include a standard shipping fee. Each shipment is treated as a separate order with its own associated shipping costs.

    Final Sale Items and Gift Cards

    Items marked as Final Sale and gift cards are not eligible for exchange under any circumstances. Please review your order carefully before purchasing these items.

    Not sure if your situation qualifies?

    If your situation doesn't match the examples above, please contact us — our team will be happy to assist you personally.

    Handling a gift? See Gifts for details on how gift exchanges and credits are processed.

    Gifts

    If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued to you via email.

    If the item wasn’t marked as a gift at the time of purchase — or if the gift giver had the order shipped to themselves to present later — the refund will be sent to the original purchaser. They will be notified of the return once it’s processed.

    If you have questions about gift returns, please contact us — we’re here to help make the process smooth and straightforward.

    Accessibility and Support

    Beddley is committed to making all parts of our website — including return requests, exchange processes, and refund instructions — accessible to every user, including individuals with disabilities. If you experience any difficulty reviewing this information or submitting a request, please visit our Accessibility Statement or contact us for assistance.

    If you have any questions about returns or exchanges, our team is always here to help ensure your Beddley experience is seamless from start to finish.