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    • Returns & Exchanges

    We Appreciate Your Business

    Due to the COVID-19 pandemic, this policy will be followed to ensure the safety and good health of all our customers. We appreciate your understanding and cooperation.

    RETURNS
    We want you to be absolutely delighted with your Beddley.com purchase. We accept returns and exchanges within 30 calendar days from the date of delivery.

    Please note:

    • Shipping and handling fees are non-refundable. We also reserve the right to deduct any shipping or handling costs originally covered by us from your refund.

    • We’re unable to offer refunds or exchanges for returns requested more than 30 days after delivery.

    To qualify for a refund or exchange, all returned items must meet the following conditions:

    • Item must be in brand new condition as received, packaged as received
    • Have all packaging labels, tags, and law labels attached as received
    • The item must be returned in the original product packaging
    • The item must be clean and undamaged
    • The item hasn't been used, washed, processed in a dryer, or altered
    • Return with the original invoice
    • Not a final sale item or gift card

    Bedding is considered an intimate and personal item. To protect the health and safety of our customers, we only sell items that are 100% brand new. As such, we’re unable to accept any returns that do not meet the conditions outlined above.

    With rare exceptions, returns that do not meet our policy conditions may be accepted within 30 days and are subject to a 70% handling fee, as we do not restock or resell used items. We recommend confirming you’re delighted with your purchase before using, washing, drying, or discarding the original product packaging. Return shipping is the customer's responsibility.

    Color: Please verify the color of your Beddley purchase before removing it from the packaging, spreading it out, or washing it.

    We strive to represent our products as accurately as possible. However, color perception may vary based on lighting conditions, screen settings, and device displays.

    Subtle differences in shade or tone are not considered defects. If color matching is essential, we recommend viewing the product on multiple screens and in different lighting before opening the package.

    Please note: Returns due to color dissatisfaction are only accepted if the item remains unused and in its original packaging.

    Size versus Dimensions: Please verify the exact dimensions of your Beddley purchase before completing your order or removing the item from its packaging. Dimensions are listed on both the product packaging and the product page (see the Size Guide).

    Duvet cover sizing is not universal. For example, a “Queen” size may vary in dimensions depending on the brand or manufacturer. We recommend measuring your duvet insert and comparing it with our size chart to ensure a proper fit.

    To ensure you purchase a duvet cover that fits your duvet or comforter, it’s important to know the actual dimensions of your insert. Please do not assume our King-size duvet cover will fit your King-size duvet or comforter, or that our Queen-size duvet cover will fit your Queen-size insert, and so on.

    NOTE: If you have any questions before placing your order, please reach out to us at hello@beddley.com. We’re happy to help!

    Beddley cannot accept items damaged through normal wear and tear or discoloration due to bleaching agents. We cannot claim responsibility for shrinkage or damage caused by washing machines, dry cleaners, irons, or steamers.

    To return an item in its original condition, please email us at hello@beddley.com for further instructions. Please include the reason for your return, so we may direct your return to the appropriate address.

    Please allow 2 to 5 business days to screen and process returns. Your refund will be issued within 5 business days. Refund will be applied to the original method of payment, less shipping and handling. 

    SHIPPING
    Except if we inadvertently sent you the wrong item, original shipping costs are non-refundable, and the customer is responsible for the return shipping costs. We're happy to provide a prepaid return label if requested - the cost will be deducted from the refund. We recommend sending your return with an insured, tracking option. We will not be responsible for lost returns.

    If we ship your package to you at no cost to you, we reserve the right to deduct that from your refund amount.

    We will send you an email once your returned item has been received and your refund has been processed.

    Exchanges & Replacements
    We will be happy to exchange your product for a different color or size if the product remains brand new and packaged as received. Please see details below.

     

    Original shipping costs (if applicable) are non-refundable, and the customer is responsible for return shipping costs. If the original order received free shipping, the new product choice will have a shipping cost payable by the customer applied.

    Color: Please verify the color before removing from the package.

    Size: Please verify the size and dimensions as clearly shown on the packaging and on the website's product page before removing from the package.

     

    Every exchange request must comply with all the following to be accepted:

    • The item must be in new condition as received
    • Have all packaging labels, tags, and law labels attached as received
    • The item must be returned in the original packaging
    • The item hasn't been used, washed, or altered
    • Not a final sale item or gift card

    Please email us at hello@beddley.com with your order number and request. We're happy to help.

    Gifts
    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

    You are responsible for all return shipping costs. We recommend that you send your return with an insured tracking option because Beddley.com will not be responsible for lost returns. Shipping costs are non-refundable.

    Should you have any other questions, please feel free to contact us at hello@beddley.com. We're here to help!